I am having trouble issuing partial refund to a customer. I have looked at the "Help" desk and this is what it says:
Here's how to send a partial refund:
Log in to your PayPal account.
Click Activity near the top of the page.
Find the payment you'd like to refund and click Details.
Click Issue Refund.
Enter the refund amount and click Continue
Review the information and click Issue refund.
This is what I would usually do. The "Issue Refund" is relatively easy but now when you do the same process it will give you the details of the transaction but to issue a refund, a button that says "Refund this payment" is the only option. I did this before and it refunded the full amount. I did not want to do that as I am only issuing a partial refund. Usually, when you do it via eBay, it gives you another window with the old set-up so to just "Issue Refund" is easy because then you could enter the desired amount that you need to refund and not the whole amount.
Any help will be very much appreciated.
... View more