So in my situation, where the seller provided paypal with a tracking number that came back as delivered- the case was closed. I had to go through my financial institution and dispute it on my credit card. THANK GOD I used my bank's credit card and not my bank account or paypal credit, bc my bank protected me and has opened a dispute with Paypal. In the meantime here is what I did. Maybe it will help someone. I went to the USPS website and logged in to my Informed Delivery (you can sign up if you don't already have it). There they keep some photos of your mail and list your packages, etc. The seller's tracking number was there, showing as delivered, but I did not get anything. I clicked on that tracking number and payed a small fee for premium tracking. I think it was around $6.00. BEST MONEY I EVER SPENT. From there I tried to file a claim for my missing package attached to that tracking number and was unable to do it bc the USPS site said that was an invalid number. So at least I had that. About a week after that I received an email from the SUpervisor of Customer Services at USPS stating where the package originated from, and that is was delivered in my town, but to an address different from mine. They do not provide the delivery address. There was a number provided to call USPS Fraud Dept, and I was encouraged to take the email to my local police station and file a fraud report. I did both those things, and I also filed a Federal Fraud- IC3 Complaint Referral Form and reported the incident. (Form Link) I compiled all this information and sent it to my bank. I also sent it to Paypal but the only thing I received from Paypal was crickets- no response. I am now just waiting for my bank to confirm the case is closed, and I expect it to be closed in my favor. I also called our local News Consumer Advocate and told them everything. Someone from the station called me back and they are investigating- hopefully this ends up on the news so I can record it and blast it on every video/chat forum I can find. I hope everyone that has been cheated/is a victim of someone and their partner in the crime-PAYPAL- gets their money back. I am disgusted and am closing my Paypal account as soon as this is resolved. I will never use them again, and I won't deal with anyone who insists on using them. I am now spending my time spreading the truth about Paypal as much as possible.
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I am going through this exact same thing. I filed a claim with Paypal, but bc the Seller provided Paypal with a tracking number the case was closed- twice- in the seller's favor. The tracking number the seller gave to Paypal said that something was delivered- but I haven't been able to determine the name and address on this alleged delivery. Also this number that the seller gave Paypal is not the tracking number that was attached to the original invoice from a resale website. I am investigating the tracking number with USPS, but paypal has been very BOT-like in their responses to me. I will be taking this injustice ALL THE WAY. Paypal claims to provide investigation into fraudulent activities, but I have not seen any sort of investigation or earnest due diligence. I wrote to Paypal claim-appeals email address requesting all the documentation regarding my case. Once I receive it, I will take it to my attorney and this will become what I do with my time everyday. I am beyond angry.
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