@sharpiemarker When I click on "Refund and close" it says "The refund amount is greater than your current PayPal balance. Please add money to your balance or link a bank account to send the refund." but I did zero'd my paypal balance so I have no money on paypal balance. Should I escalate to paypal? @Spajas wrote: So, if I did zero the balance it is all good? Because I cant see anywhere it has been refunded, or it is held by paypal. Like it never happened. And claim is not closed, it is in open claims and waiting for my response. @sharpiemarker @sharpiemarker wrote: @Spajas DO NOT send money again for the refund or you would have refund twice, all you need to do is zero the PayPal balance. Once a claim is filed, PayPal immediately grabs the amount from you account and puts it on hold pending outcome of claim. If you do not have funds in your PayPal, it will make your balance negative and you have to zero it out. The funds to refund the buyer is now held by PayPal so all you do is issue refund from inside the claim. If the dispute is escalated, PayPal reviews case and will refund the buyer if you lose.
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