Hi kbicknell5,
Sorry to hear that you're having issues providing documents. Documents provided can be specific depending on the country that you're located in. I show you are located in the UK. For proof of address, we would need a utility bill or a bank or card statement. For proof of identity, we would need one of the documents you have listed. We'd be unable to accept a birth certificate. I apologize if this causes an inconvenience.
Thanks,
Drew
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