Hi, I currently have an open dispute as a seller. I sold an embroidery machine through paypal which the buyer received. She said it wasn't working properly (sent a few photos of her using it) and wanted to return it for a refund. After trying to help her with it I gave in and asked her to send it back and I would refund her. When I got the item back it was badly damaged, but Paypal had already sent the refund. I opened a counter case againsty the refund and was asked by paypal to get a damage report from a third party. I took the machine to a local sopecialist, got a damage report and uploaded this to paypal. Paypal now are asking for an IC3 form and I have no idea what this is and how to get one. Can anyone help? Thanks Sam
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