Yes I am sorry this happened to you as well. This needs to go to the PayPal admins and who is in charge of this. Because if the app provides you with a code at the retailer and all the retailer is doing is punching in that code, taking the cash and the fee they charge and that's it? Why do you offer this at these retailers when Walmart is the only place that knows how to do this without the PayPal cash card? If that is the case you should make this an exclusive to Walmart only then and this isn't a promo for Walmart because I am not a huge fan of them, but I will say their money department is on it.
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Has anyone had issues with Walgreens or Dollar General when it comes to adding money to your PayPal account via in the store going to the app and generating a barcode? I have had this happen to me twice now and it's infuriating. Wal-Mart is the only retailer that can apparently understand and do this correctly by scanning or typing in the bar-code at their register then taking their fee plus the payment amount. Walgreens still insists that I use their cash card from PayPal to this. If that is true when this question is for PayPal, why is this available then on the app? Why didn't your app development and support team think of this when adding Walgreens and Dollar General to your list of available retailers for the functionality?
And the second question is why doesn't your app or relations team ensure stores are able to do this without the card? There is nothing in the description of the app that stores may not be able to collect via the bar-code that is dependent on policies. As for me I understand the process and do this often with Wal-Mart but their money center locations have different hours some close as early as 8:00 pm making Walgreen's for example a great choice for this. You all need to review this policy with your authorized retailers and if they are unable to they should be removed from the list. If you need beta testing or an advocate for more info please reach out. And also if someone can steer me to another post similar please guide it to me and my apologies for the additional post similar.
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