Is this something that everyone goes through? Unbelievable! Phone support does not exist and the site wants to always direct you to some kind of automated response. I simply sold an item and the buyer has received it and the money apparently was sent but I have no way to receive it. Do I need to request it from the PayPal site? Do I need to devote an hour or so to reading through the terms and conditions? How do folks who are not tech literate ever use this site? What's the refund all about? As a seller you are at their mercy. How do they exist without some kind of customer support? As far as I'm concerned they have taken my money and I have no recourse. I even tried to email the resolution dept, but they didn't accept that email.
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I am new to PayPal but have used them in the past for a couple of sales I made through eBay. I understand that the funds would be held for a period of time since I needed to establish history. This was clear in the log in page and I provided tracking info which eventually released the funds. In this case I requested money from the sender which didn't involve selling merchandise but the status has been PENDING now for almost a week. Customer support claims the sender needs to do something on their end but the money has already cleared their bank. They sent me a screen pic confirming the money has indeed been sent and the funds have been taken from their account.
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