I've tried e-mailing three times and have only been replied to with an automated response so I thought that I'd try here for some actual help hopefully. I opened a case to dispute some charges that were made to my account that I did not make myself since I had a virus on my computer which allowed another person access to my Chrome details and they accessed my account. I put up the disputes and they were denied and the case was closed and now I can't file another report claim. I'm really not sure what to do since whoever reviewed it thinks that I was one to authorize it when that is not the case. The payment in question are from Jan 22-23. These are 100% not my own and is the exact date that I had the computer virus. I have since cleared the virus, put up two-step authentication, and removed any bank details to combat this. Any help on this situsation, thanks.
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