I haven't used eBay or PayPal in years, but I decided to list an item I no longer needed on there and accidentally attached my old PayPal account to it. Thus, when a customer bought the item, the payment went through my old PayPal instead of my new one. I do not know the password for my old account nor the card associated with it, as that card is no longer in use. My SSN is not attached to my old account so PayPal refused for me to access it (understandably so) and presumably shut down the old account. I called PayPal to make sure the account was not still up and running and the machine said that my old account was no longer in the system, BUT the payment that my customer paid my old PayPal account has not been sent back to them yet, even though the PayPal employee I talked to said that no payments could go through in that account anymore. I'm not sure if I should wait another business day or so, but I need to make sure they can receive their money back so I can mail them their item. This has been going on for 2 days already and is very frustrating. How can I make sure my customer gets their money back when I can't even remove the money from my old account?
... View more