Hello, hoping to get some advice! Placed a big order of clothes. I chose tracked shipping and signed for. The mailman gave the box to one of my house mates (there live 15 people in my house) she signed for it. I dont think he was supossed to do that? I cannot see the signature, it just said singed for by (my name) She had good intentions and apperantly wanted to give it to me once i got home, but forgot to give me the box and kept it in her room as she left for a while. I massaged the webshop that the package was signed for and it said it was delivered but I couldnt find it. I checked everything and everyhere. Thinking that maybe i was delivered at the post office etc. I didnt find it and was pretty upset. I wanted a refund if possible and messaged the store that I didnt understand what was going on. The company told me that it was singed for and they couldnt do anything, also they blocked my account after this because they thought it was suspicious! I was completely shook, never after years of ordering something went wrong or have I asked for help before. Well a few days later I found out my room mate took it and she gave it to me, big relief. I tried on the clothes but I they dont fit me, normally you can just return the item. But I cant because they said they would not help me further and I cannot acces my account. Yikes! Can Paypal help me with this somehow? I just want to send the items back. I ordered a lot of stuff and different size clothing, because I was planning on using their free return service. Any help greatly appreciated 😞
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