Hi @monartLS, As this issue has been going on for quite some time now and I can see that you've posted 9 messages about it dating back to Jan-31-2019, I would recommend you contact our customer service. Please use the 'Message us' option. In this Community Forum, we can't look into your account details and determine the exact reason for the issue you've described as we cannot allow personal information to be posted here. Please note that due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. Generally speaking, if you are outside the US, you'll need to open a new account in the country where you reside. We can, after confirming your identity, transfer the funds to another PayPal account. We might also be able to send you a check (there is an additional fee for this service). Thanks, Avi
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