This is the second time I have been in a ridiculous situation with Paypal in the past year. I want to first say that the ONLY reason I use Paypal is for consumer PROTECTION. They have failed me yet again in protecting me from scams and in this circumstance, I believe THEY are the scam! HIGHLIGHTS: I received a product from a merchant on October 23rd and immediately did as Paypal requested and sent a request directly to the merchant's customer service. After 4 emails, I realized that the merchant was not willing to be helpful in the least and disputed the transaction directly through Paypal. I did so on November 8th. After filling out all the requested info and attaching pictures, videos, reviews, I realized that Paypal was NOT dealing with my case. It was sent directly to the seller. In my opinion, this is a tactic to "pass the buck" and people that are just trying to dispute a transactions in the most simplest form might miss the fact that they aren't dealing direct with Paypal and miss an opportunity to have their case seen by an actual Paypal moderator or dispute analyst. Moving on...... I checked in EVERY DAY to see if the seller had responded. The notice stated that it is recommended that I give the seller until NOVEMBER 28th to respond. The seller offered me a $8 refund on the 25th, which I of course refused as the product is NOT what I ordered (doesn't look anything like it) and provided them video of the product failing, does not work as directed (they actually told me to ignore the instructions on the packaging in order to make the product "work better" which it didn't anyways), AND this crappy stuff cost me $61.99USD!!!! This morning, as per my calendar notifcation NOVEMBER 28th, I logged in to formally dispute the transaction directly with Paypal rather than the seller. I provided all the details again and clicked submit (or whatever the option was to "send) and a notifcation popped up that the case is closed and Paypal filed in the seller's favor!!! I immediately went to appeal the case as per the options that I Googled. NO option to appeal nor was there any otehr way to do ANYTHING. I try to report another issue, like HEY PAYPAL....do as you're supposed to and protect YOUR customers, but nothing. I went to the chat, which just like most chats was TOTALLY USELESS and a huge waste of time. Just kept telling me that I am unable to appeal for "various reasons", but no option to escalate or otherwise. When I try to click on the purchase protection option, i get kicked out of the app to a policy screen. When I try to file another claim, I also get booted out. Our postal system is on strike in Canada and it's almost Christmas, so snail mail is NOT optional. So I finally figured out how to call them direct and was provided with a code that I need to enter in order to get through. I can provide all call logs and a screen recording of what happens when I call the number provided, but end result is you can't get through no matter what. The line picks up and hangs up immediately. All of this combined (paired with my last dispute case which was also a HUGE scam and tons of relevant evidence was provided in that circumstance as well, but no use in putting that here) tells me that Paypal has ZERO interest in actually protecting their customers in any way. I will contunue to do everything possible to rectify this transaction as it is simply a SCAM and is unethical and immoral to take people's hard earned money with nothing in return. Times are hard enough without being forced to pay out for CRAP and SCAM PRODUCTS. And that is what they are doing is supporting these scams. I urge Paypal to reconsider their business practices and stop perpetuating these fraudsters! If anyone can help me in getting ANYWHERE with this, it would be greatly appreciated! I contacted this company requesting a refund on the 4th, 5th, 7th and 8th. I have offered to return product immediately. Below is a video of me using the product by THEIR suggestion. As you can see, doesn't look anything like the product I ordered, nor does it adhere to my nail or harden as described. [removed] I have also included one of MANY review sites that report them as a scam.
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