Is this explicitly stated somewhere? Again, I would like to encourage PayPal to re-think this policy. I have proof that I delivered what I sold. Why is there no protection for the seller? I think I'll be looking for another venue for exchanging funds with strangers. Hopefully there is one out there that goes after fraudulent buyers rather than sticking it to the seller.
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I sold two unused digital download codes for an Xbox ONE game on eBay via two separate transactions to the same buyer. The buyer paid via PayPal. I uploaded pictures of the codes on eBay, one picture with each transaction. The buyer confirmed receipt and that both codes worked. Less than 24 hours later, the buyer claimed that it was an unauthorized purchase and opened a dispute. I provided documentation of the email interactions with the buyer and evidence that I had uploaded/emailed the codes via eBay. PayPal has sided with the buyer and says that my transaction does not meet the criteria for seller protection because I did not ship the item to the address on the account and I do not have a tracking code/receipt. This was a digital item! There is nothing to ship. This seems like a very out-dated assumption, that every purchase involves a physical item that will be shipped. I acted in good faith and provided the merchandise within 24-hours of purchase and have proof from the buyer's eBay account that I did so. What recourse does a seller have if a buyer can simply claim that the purchase was "unauthorized"? I can't figure out where to go within the PayPal system proper with this concern, as everything seems to be geared toward helping the buyer, not the seller. I rarely sell on eBay. This was simply an unused Christmas gift. How is the seller to know that the buyer is a fraud? I'm not a big-time seller and am very disappointed that PayPal has apparently simply believed the buyer and given him his money back. At the very least, perhaps they could have agreed to split it with me. I did absolutely nothing wrong and now I'm out over $100. Thanks in advance to anyone who may have advice for me.
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