Here are the key points:
1. I changed my address easily in the regular PayPal settings when I moved to a new state last July.
2. I could not change my address on my PayPal Credit account in the settings, NOR could I find any PHONE number to call to speak with someone at PayPal Credit so I just continued to pay my bill online with no issues.
3. I called to change my address on 12/10/2018 when my PayPal Credit account showed a zero credit available balance and and open limit with plenty of credit to use.
4. PayPal suspended my credit account (for returned mail) and won't reopen it for me to use. OK fine. I don't get why, because my account has never been delinquent, but OK fine. As long as my correct address was updated in the system and my old address wasn't on my account any longer was the goal, and I thought my address was changed in the system.
Fast forward to 1/17/19.
A. I purchased something 1/17 with my REGULAR PayPal account linked to my bank account & credit cards.
B. In the PayPal system - My Primary Address (is correctly updated with my current address)
C. In the PayPal system - MY BILLING ADDRESS (IS INCORRECT uses MY OLD ADDRESS which I cannot change or edit)
D. The purchase I made using my REGULAR PAYPAL account DEFAULTED TO THE INCORRECT BILLING ADDRESS IN THE SYSTEM OF THE SHIPPER who use UPS for shipping packages.
E. MY PACKAGE WAS SENT TO MY OLD ADDRESS and I am in the process of trying to TRACE IT WITH UPS 8 DAYS LATER.
I was on the phone with PayPal for 3 hours last week (with no resolution) to get them to REMOVE the incorrect Billing address that is still linked with my PayPal account.
I was told that PayPal cannot change it, PayPal CREDIT must change it. PayPal Credit told me they could not change it, that PayPal must change it.
MEANWHILE - because of how the PayPal system defaults with a SHIPPING ADDRESS AND BILLING ADDRESS when you purchase something online,
EVERYTHING I buy SHOWS a INCORRECT BILLING ADDRESS IN THE PAYPAL SYSTEM WHEN I BUY THINGS ONLINE.
How can the incorrect billing address be REMOVED and updated with my correct address? I called PayPal credit and they cannot do anything.
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