Hi Martin, "Unfortunately, we cannot take any direct action or provide information on this platform for data protection and security reasons." But you could refer my post to a relevant colleague of yours and they could then contact me. There is no data protection or security reason for not doing that. "Please request this contact from our support or follow complaint process which can be found in the Help section of your account." As I said, I have exhausted the usual channels. There is not a suitable process for challenging incorrect dispute decisions or escalating my complaint, hence trying on here. Thanks, Tom
... View more