I always Paypal was just, and its investigated thoroughly of all evidence in claim before making a final decision. I was proven wrong. A week ago I open a non-receipt claim on an invoice. The seller provided no signs of delivery after waiting a week, and after many messages back and forth. It was apparent that he wasn't going to send me anything. So I opened a claim. Item not received, money refunded. Simple, right? Two days before the claim was about to close, the seller send a tracking number, but with a close look one can tell it was merely a tracking number. Nothing was being delivered as its record states. Then this happened. The non-receipt claim changed to a item not as decribed claim. On Dec. 01, 2015, a message appeared in my claim stating "2/1/2015 17:00 PST - Buyer: I ordered for iphone 6S not for iphone 6. I got a iphone 6. This is not what I ordered." Now, I do not know how it got there. I certainly did not write it, because I still received nothing at that pont. Right away I called PayPal, spoke to 3 different agents, making statement that I did not receive the phone I paid for. I was worried. Everything was against. A message in a claim I did not write, a seller who clearly will send nothing and refund nothing. One agent on the phone assured me that when its time for resolution, all of their notes they wrote with my claim of an on-going non-receipt phone will all be accounted for. And that even though claim changed in nature, and an unauthorized messages happened, these notes will prove that I am the unprotected party. Then the case closes. PayPal sided with the seller. They think I received an item, and I should be on my merry way. All the phone calls and emails I wrote are gone to waste. The seller even wrote to me why he should refund me if PayPal didn't think he needs to? Now Paypal tells me I cannot re-open this claim. If Paypal settled wrong, PayPal should rectify its mistake instead of treating it as a cook-cutter claim in a mass swarm of transactions.
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