Hello,
Buyer bought handmade custom-made bracelet.
It was delivered successfully.
According shop rules buyer should report any problems within 2 days after receiving.
Within 2 days there was no complaints.
After 9 days buyer wrote that she wants to return bracelet.
Our product custom made jewelry with ruby stones, and it's not returnable.
After we wrote this to a buyer, she opened a dispute.
The reason of the disput was that she received wrong product. But she sent photos of the product she ordered, and product even not damaged.
After this... PayPal decided to her side! I'm very surprised. According into consideration that I have a right to PayPal protection as a seller under this transaction...
Anyone knows how many days after receiving the product bayer can say it was damaged on a post or it was other product sent?
They can open disput within 180 days.
Does it mean, that byers can wear product half a year, and then open a disput that product was damaged while delivery? I'm really confused.
Do I need to organize expertize when I receive product back?
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