Hi All I wanted to see if I could get some advice/input on an issue I am having. I purchased an iPhone from eBay 7 weeks ago. Did all the usual checks at the time via Checkmend to make sure it wasn't reported lost/stolen or had a contract tied to it and all came back fine. However as of Friday 18th Jan the phone has now been blacklisted by the network and no longer works. I spoke to the network and they've informed me that there are unpaid bills on the phone which were not stated on the item listing at sale, and these can only be paid by the seller. I have contacted the seller to inform him of the situation. There is nothing I can do in regards to this situation and therefore raised a SNAD dispute in PayPal on Sunday 20th Jan to ask for a full refund. I know this is unfortunately a fairly common scam were the phone would be reported lost/stolen weeks later to claim on insurance or, as in this case, any monthly bills linked to it would cease payment. I received an email from PayPal today saying they are refusing my case as "the item was delivered as ordered". I am not even sure they have properly read my case as I am not disputing it hasn't been delivered, I am disputing the fact it clearly isn't as described in the listing. However when I login to the resolution centre the dispute is still showing as under review so I'm not sure - has it been refused or still under review?? If refused then I will be appealing but can't do that yet as it is still showing as under review. Was hoping someone could shed some light on both the overall situation and the refused/under review situation.
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