Hi @hawkvet1,
Thank you for your reply. The information in that link outlines some tips for recognizing a fake email for your own protection, and also suggests sending the email to spoof@paypal.com. Emails sent to that address are collected and investigated by experts who do work with service providers to take down phishing websites, email addresses, and phone numbers whenever possible. This does happen largely behind the scenes. I'm sorry for any frustration surrounding the lack of visibility into the process.
Olivia
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