So i ordered on the 10th of January, a phone case off a company in the UK to be shipped to Australia. I have recieved nothing other than a Paypal reciept email.
In my experience of online shopping-Usually- within an hour or more - 1 day you get an "order confirmation" confirming they got your order but there's been nothing.
I mean it is only the 14th now, but an order confirmation is pretty basic thing that is done in a timely manner everytime ive dealt with online sellers anyway.
So my red flag is starting to raise +its supposed to be "express postage" aswell but i spose taking their time is apparently well known as I started reading the reviews on a reputable review site. Which are prettty poor, especially with communication.
After being frightened by bad reviews and horror stories, I emailed them to cancel or "reject" my payment so it can go back to PayPal so i can get a phone case quicker and more reliably. At the moment the money is in limbo just "pending" but i can't cancel it on my end and i cant dispute either atm.
(The company's automatic email system quoted 4-5 days to contact me back!?)
What can I do?
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