I filed a request for a refund after finding they £40 had been taken out of my bank account via PayPal. I had never made this purchase and only found out because I checked my bank account. I also checked eBay and it said there was suspected u unorthrised use of my account. There is no purchase history evidence of this purchase and it was 100% not me who made it. The only reason I got for the denial via PayPal was very vague and rather useless: "Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorised and therefore isn't eligible for PayPal Buyer Protection." Nobody else has access to my PayPal and so it couldn't be anyone I knew, again this was 100% unorthrised. I am at a loss of what to do, which isn't helped by the lack of reason from PayPal as to why it was denied.
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