I filed a request for a refund after finding they £40 had been taken out of my bank account via PayPal. I had never made this purchase and only found out because I checked my bank account. I also checked eBay and it said there was suspected u unorthrised use of my account. There is no purchase history evidence of this purchase and it was 100% not me who made it. The only reason I got for the denial via PayPal was very vague and rather useless: "Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorised and therefore isn't eligible for PayPal Buyer Protection." Nobody else has access to my PayPal and so it couldn't be anyone I knew, again this was 100% unorthrised. I am at a loss of what to do, which isn't helped by the lack of reason from PayPal as to why it was denied.
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I need to change my name. But the problem is, I only have a deed poll and bank statements as ID. I don't have a drivers licence or any other ID as I've never had to as I don't drink or need ID for anything. I use my birth certificate in most important things but that's it. I do not have a photo ID or any other form of ID. Which I apparently need in order to change my name on Paypal. I have a college ID, with my old name on it and will have one with my new name on it next week. To add the cherry on top I also have my bank statements sent Via email as with the rest of my bills. I don't have money to get an ID or drivers licence and don't see the point as I have no plans to use either in the future.
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