Hi,
I hope someone will be able to advice me.
I made some purchases from an online shop for about 250$ on three separate orders.
Only one of the orders was delivered and the item was in fact very different than shown on the picture.
All items were ordered in November so its now been close to two months since the two undelivered orders.
I have been in touch with the shop several times, the guy (seems like one person running the shop) keeps telling me:
-The holiday period was crazy and the supplier is having delay
-I am contacting the supplier, I will get back to you this week
-You will be receiving the items "this week"
These lines he already said several times, each time it takes 3-4 days for him to respond, when he says he will keep me updated he never does.
I already informed him that I might be logging a dispute through paypal if this is not sorted with him, he agreed to offer me an additional 10% discount and said there is nothing to worry about => ''items will arrive soon''
It has now been another two weeks since I have heard from him, and am trying to get him to respond one last time and asking him for the additional 10% I also never got. I am starting to get the impression this guy is a fraudster...
I would appreciate feedback from the community from other people having had such experiences, and how it got resolved ?
I read the PayPal ''dispute/claim'' procedure, it appears I have 180 days from purchase to file for a dispute which I can turn to a claim at maximum interval of 20 days from dispute creation (if dispute does not help).
How can people be such fraudsters and use PayPal as means of receiving money? Is this actually possible and if this is not resolved is there a way to report it formally to PayPal?
Thank you for your responses.
Ike
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