Hello @tshobie and @Winefred,
I understand there may be some concern with PayPal requesting a mobile phone number number to create or continue using your account. PayPal is always looking to create a safer, more secure payment platform for our buyers and sellers. By asking to add and confirm a mobile phone on your account, this allows PayPal to help you service your account, send / receive payments (instead of just with an email address), and prevent / alert you of potentially fraudulent activity.
If the phone number on your PayPal account isn’t a mobile phone, we have option for you to use in our Interactive Voice Response (IVR) instead. You should normally be able to confirm your phone by clicking “Call you with a code” button, and a one-time password (OTP) will be sent over a voice call.
If you have the same phone number on my personal and business account, the phone number on your personal account will need to be confirmed in order for you to log in. At this time, this requirement is only available for personal accounts.
Our Customer Support teams are more than happy to address any issues with adding and confirming your mobile number should you run into any technical issues. You can reach them by clicking "Contact" at the bottom of any PayPal page, and where available, by Twitter direct message or Facebook instant message.
I hope that helps!
- Jon K
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