I purchased 2 quilts, received 1 the size of a doormat, thin and badly printed, but did not receive the second one. Paypal won't even acknowledge that I did not receive 1 - I should get fully reimbursed for that - but they expect me to return the one I did receive. I have spoken to them and discovered two things that everyone here should know: 1) the whole dispute process is done by computer, which follows a set of rules - no human being even looks at your case, and 2) the customer service people are all foreign (India and Mexico most likely) and if you ask for a supervisor, they just pass you to someone else. I got one of them to admit that there are no supervisors and they will tell you that Paypal HQ does not have phones! Basically, they are not allowed to give out any phone numbers. Of course, these people are following a script as well. I told them I am not spending $25 to send this rag to HONG KONG, which is probably a fake address as well. All they would say is that they would email the seller and ask them to reimburse the $25 as a courtesy. Like that's going to happen?!?!?!?! So now they have closed my case in favor of the seller because I won't send this piece of **bleep** back to HONG KONG! They don't care that it's a scam, that the addresses are fake, etc. I sent information from the BBB. They just don't care! But they are NOT going to keep my $95, I'll tell you that. Just ask Dell - I got ahold of the email and phone numbers of the executive board there when I had a problem with one of their Indian customer service people and I contacted every single one of them! I got satisfaction then and I will with Paypal if I have to go the ends of the Earth! This is NOT over!!!!!
... View more