Hi PayPal community! Would like to garner some advice if possible on what to do with a dispute that I have lost regarding some TCG cards I sold ($330 worth in PayPal account and insured) that was apparently not received by my buyer. The rough breakdown of the situation is as follows: 30/10/2018: Sold cards to buyer, $330 received in PayPal acc. Sent parcel WITH tracking number as requested. 2/11/2018: Item delivered as per AusPost tracking system. 9/11/2018: Buyer states that parcel has not arrived, lodges the initial PayPal dispute for a refund. 9/11/2018 - Now: In-between representatives & liaison with contact to AusPost, they got in touch with the DC & driver of the delivery and have given me valid proof (statement) that the delivery was made to the address given to me. Provided this to the PayPal dispute along with the tracking number, but yesterday was notified that the dispute "was not granted because we did not receive valid proof that the item was delivered to the buyer." Funds in my account remain in the negative balance. It should also be noted that the address that I sent the parcel to my buyer was different to their PayPal address (sold via FB Gorup) - but I do have evidence that this was my instructions from said buyer. No signature on delivery was requested by the buyer, however they did require tracking which I provided. Seems very unfair at this point that I've potentially lost my merchandise and the money for them at the same time, when facts point to me not being at fault. Wondering if anyone can share light on what I should do from here on? Cheers, James
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