@MaconComputer If they did NOT open a paypal dispute but did a chargeback instead via their card company then it has nothing to do with paypal. The card company makes all the decisions and not paypal. If it had been a paypal dispute then it would probably have just failed as the payment was authorised by the buyer but because they went via their card company then that card company takes the word of their client in that the payment was unauthorised. So the buyer should have contacted their card issuer to cancel any chargeback , suggest they do that now. If they have already been refunded then they would just have to pay you again / set up another subscription and pay you any fees from the chargeback.
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