A buyer mistakenly opened a dispute with their financial institution. I could not determine the actual invoice from the information that PayPal provided. The buyer is on recurring billing for monthly service. The buyer emailed to me their copy of the information with which I was able to show that they had missed a payment. So the buyer was not only mistaken but was past due. PayPal investigated and still took the money from my account. There was no way to update them that the buyer was mistaken , after making my first response , there was no way to add information. The buyer does no want their account cancelled and would like to pay the bill along with any fees Paypal charged to me. How do you contact paypal when something is horribly wrong and why did their investigation fail when the buyer already knew they were mistaken.
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Every time I Start Series on an Invoice I get an Internal Error notice at the top of the PayPal Page. I have tried creating a new invoice with fewer digits in the Number 900 If I Copy and Invoice then Set frequency and Start series , I get this problem. If I Create Invoice select the template change the Bill to and Start Series I get the problem. I can Create Invoices. Has anyone encountered this ? On the paypal business portal under help I see problem resolution and community links I do not see where to even report the issue. On the contact page it Says Paypal Wants to help you Enter more about your problem - this searches for answers (which it does not find) and thats the end of it So how do you tell them about your problem :)?
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