Hello Paypal Community, TLDR: Won items through auction on Buyee. Items were mentioned to be genuine but turned out to be fake. I refuse to arrange shipping (shipping estimate is around 400 AUD + roughly 300 AUD customs and duty tax) for illegal counterfeit product, Buyee refuses to offer refund. I have already escalated my disputes to a claim. What to do? What to expect? How can I ensure I get my money back? I am currently in the middle of a dispute with Buyee Tenso for 4 products which totals up to around 1200 AUD. Basically, I accidentally won 4 auctions on Buyee (I set a low bidding max price, bidding went over my max price but then the seller somehow was able to delete all the higher bids making me the winner). The listing photos and description mentioned that the items were genuine but when it arrived at Buyee's warehouse, closer and detailed photos of the items revealed that they were counterfeits (I had the authenticated by [removed]. Having found the item is a counterfeit and different from described, the item is basically stuck at the warehouse because I refuse to pay for shipping and Buyee refuses to provide me with a refund. How can I ensure that I win the dispute? Initially I escalated my claims to item not as described and one of the dispute managed to reach the conclusion that I would receive a refund if I returned the item and provide tracking. Problem is, I don't have the item. The item is still in Buyee's warehouse. I called Paypal and a kind Paypal representative recommended that I change the case type to Item Not Received. What are my odds of winning the case now? Anyone had similar problems? I can't arrange and pay for shipping since the importation of illegals products to Australia would be illegal and I don't want to get involved in that. Can Buyee ship the item without my permission (I would have to pay customs tax if it does reach Australia)? Buyee also can dispose of my item. If Buyee disposes my item without my permission, am I eligible to get my money back? Appreciate any sort of help/advice. Thank you, wllblsstn
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