Thanks for the reply. This is the decision following an appeal. In the appeal I added the local country's postal service confirmation as well as Royal Mail's, but still this isn't enough. So the evidence provided is: Tracking number; confirmation of delivery from carrier; copy of label generated by Royal Mail showing buyer's address and tracking number; email confirmation of payment and service used from Royal Mail showing buyer's address. Buyer says he never received it, informing me and PayPal 4 weeks after notification of delivery. PayPal decides in his favour.
... View more
Why do Paypal act in this way? My buyer said he didn't receive an item. I've provided tracking info, copy of confirmation of delivery from the postal service in his country, a copy of the label that was generated showing the tracking number and his address, a copy of the label receipt again showing the tracking number and address - yet PayPal have still sided with the buyer and forced me to refund nearly £150. It's nothing short of theft.
... View more
My brother-in-law had something similar last year. Sent an iphone, buyer said it was faulty, arranged a return but all he returned was some busted up samsung phone. Of course Paypal sided with the buyer.
... View more
Kernowlass, that's your reply to everything. Customer services have zero authority to deal with anything. What if you have no photo ID? A friend of mine had none, sent in birth certificate, HMRC letters, P60, bank statements and still PP refused to budge. Do PP understand that in the UK there is not requirement to have photo ID? No, they do not.
... View more
Ok, so paypal are being obstructive once more. Sold some personal items on ebay. The inevitable hold on payments applied and account limited until I provide info. Sent in driving licence. PP also want business and supplier info. Why do they assume I'm a business? So at the moment I need to shell out a fair bit on shipping. Cannot access my funds to pay for it. Cannot sign up to ebay's Shutl service as the PP account is limited. Emails to PP go unanswered. Takes 30+ minutes to get through to CS. Callback says 10 hour wait. PP say it will be reviewed in 4 days. So, cannot send buyers items, which will lead to inevitable feedback problems. I'll be glad when ebay finally ditch PP next year.
... View more