I've managed to solve my specific issue (hopefully) and I've posted my answer here: https://www.paypal-community.com/t5/PayPal-Credit/2-Special-Financing-Purchases-Active-how-to-pay-balance-off-1/m-p/1696223#M4687
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This post is mainly to help out other people as I couldn't find an answer to this anywhere until I was able to get through to someone on the help line. Please note: I am in the UK and have a UK Paypal account, I'm not sure how much of this will be applicable to accounts registered elsewhere. I have two active Special Financing purchases on my Paypal Credit account. One was interest free for 4 months ending Jan 1st 2019, lets call this the first purchase and the other was a Monthly payment due to last for at 1 more year/term of 12 months lets call this the second purchase. It was coming up to the end of the interest free period this December so I wanted to clear the balance in full for the first purchase. I tried making a couple of payments to make sure that the payments would be allocated against the correct purchase - each time they weren't, only going to the second! So this worried me and I didn't make the full payment for the balance of the firtst Special financing purchase that would soon be interest free. So, I tried contacting ask paypal support on Twitter and they kept telling me to call the credit helpline (It won't let me post the number... how unhelpful) which seemed to only be an automated service for making payments. I gave up a few times, vented to Paypals twitter support and they kept telling me I just needed to keep calling the number. So, with time running out I thought I'll give that number one last try. This time when presented with the options I said disputes... disputes seems to put you through to an advisor. My trouble was with making a payment but there was seemingly no option under payments that would take you to an advisor. My advice if you need to speak to someone is just say disputes - ridiculous I know. There really should be a "none of these options fit" under each of the main options you're given... That said this is what the advisor told me: I will need to wait until the interest free period expires on the 1st of Jan on the first Special Financing purchase on my account. Once the interest free period is over this purchase would then be in the higher interest rate bracket and therefore as long as my minimum payment has been made then all additional payments will go to the first purchase so I should be able to clear the balance of the purchase on the 2nd. Further to this, I asked when will I start accruing interest on the first purchase? The advisor said that I should have until my next statement balance to pay the balance of the first purchase before I start accruing interest. So hopefully on the 2nd of January, I'll make this payment and we'll see what happens... I'll update this post afterwards. I hope this helps other people who might be in the same situation as me where all the official help and docs are more or less useless. Until I could actually get hold of someone at Paypal I was seemingly pretty **bleep**.
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