Hi everyone, I’m trying to figure out if a complaint with the FTC will make PayPal to be more cooperative and helpful towards my case. I’ve been using PayPal for a while to transfer money money between my family. It always used to be instant, but for some reason on December 14th my mother sent me $3,000 and it went through an eCheck. On my end, I cancelled the transfer to avoid waiting, then she tried with $1,000... it also went through as an eCheck and I cancelled again. On Tuesday, a total of $4,000 was debited from my mother’s bank account and this money is not on my mother’s PayPal balance. We’ve tried to contact PayPal customer support and they refuse to answer questions, all we receive is a generic response of waiting up to a week. Everytime we contact them, we received confusing answers... some tells us that the money should be back on her bank account, and others that it would be refunded to my mother’s PayPal balance. If this were $100-$500 transaction, I wouldn’t be concerned... but we’re talking about $4,000. Could anyone advise me on how to proceed with this? I talked to the FTC and they said that the complaint process could take months.
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