I did the very same thing. I dealt with a very understanding and compassionate person. When he asked me what I wanted to do ... I replied ‘I just want my money back’! AND I GOT IT BACK! You have to CALL and talk to a real person!!!!
... View more
Remember this Co has a PayPal account! CALL PayPal and open a complaint against the Co!!! Should be against SOME LAW SOMEWHERE about the way these people conduct business! As a small business owner (who uses PayPal) things NEED TO CHANGE!! This is not right! It’s your money, you worked hard for it... don’t let these (cheap, foreign) companies rip you off! Buy local! Buy American Made!
... View more
I had also ordered the same item. When they didn’t come I called PayPal and requested a refund. It took another week but I got a refund and an apology. CALL THEM! Apparently it is more effective than complaining on line. I spoke with a very understanding representative who asked the right question.... ‘what would you like to happen now?’ I told him I wanted my money back! The best thing to come out of this? I learned to NEVER again order something from a facebook ad!! Good Luck 🤞
... View more
Return address on my pkg is US!! Tom Pan Modern Boutique Inc <removed> CA 91748 So there are def US companies helping with these frauds!!!!!! Never have I ordered from Facebook before and never will I again! Signed.... totally passed off in MA😖 **IM IN FOR A CLASS ACTION SUIT**
... View more
I spoke to a rep at PayPal and demanded a refund. I had been waiting 3 weeks for some info about my order. Two emails went unanswered. As soon as PayPal got involved they sent my order. SO.... it seems this co. doesn’t fill their orders until they are forced to!! My order went to 5to9 vivid, my payment went to storm media and the return address was something different altogether!! Totally fraudulent company... PayPal should NOT BE DOING BUSINESS WITH THEM!!!
... View more
I have also opened a complaint with these scum-of-the-earth people! Paid for a cat toy ( talking hampster) they took my money but have never acknowledged my purchase or contacted me with shipping information . Nothing! Nada! Pay pal should be screening out these deadbeats!!! Hold them accountable!! After reading all these complaints I am blown away!!! I thought using paypal protected us lowly consumers from the scumbags out there☹️. BBB site lists this company as dissolved. SHOP LOCAL... **bleep** THESE CHINESE COMPANIES!!
... View more