Hi! I am living in Germany, and I have an issue regarding the invalidity of an eBay coupon that is offered by PayPal to me, and the way that PayPal customer service inefficiently helped me with the issue! I received an email form PayPal, offering a 15 EUR coupon code, for shopping on eBay. The only mentioned conditions are the validity period of the code, 12. December 2018 8:00 to 23. December 2018 23:59, that the code cannot be combined with other actions, and that it is valid for the minimum order of 20 EUR. When I tried to use the code on eBay, for an order more than 20 EUR, and choosing PayPal as my payment method, I got an error which said the code is not valid anymore! I wrote an email to PayPal about the problem, which I quote the related part of the answer: "I reviewed this issue and figured that only a fixed amount of users could participate in this coupon-campaign. It seems like this amount has already been reached in the past days. Sadly this error message don't tell you this." In the second email I complained that the number limitation is not mentioned in the advertising email, and it seems that PayPal encourages its costumers to visit other web pages and do their shopping via PayPal, but it dies not keep the offers that it makes! To me this is not moral nor customer oriented at all. The second answer that I received reads: "The coupons from eBay you are mentioning, have a limited contingent. Therefore, it is very possible this has already been used up. I recommend you to contact eBay, since eBay manages this coupon. They can inform you if the coupon is still usable." I found this very irritating, actually! It is not the matter of the gift code itself. PayPal should take the responsibility of the email it sends, and the information that it communicates with the customers. Of course, PayPal is paid or gets benefits from the third party to advertise fro them. Now If yet there is an issue with the third party, due to the incomplete communication information, I expect that PayPal takes care of it, and not passing the customer to another institute. I did not received the first email from eBay that now I follow the issue by them.
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