I have sold a sweater to an individual buyer a couple weeks ago. He sent me the money the which was in hold until I input a the tracking number of the shipped sweater, the which I did and got accepted. The money was received, and all was good. Until a couple days later I received a notification that he submitted a dispute saying that he did not receive the good and that he wants a full refund. I had a chance to respond. Then I saw that the adress on his paypal account was different to the one he provided me with. I responded, with screenshots of the coversation with him where he provides me his address and confirms it, as well as the shipping receipt and also a screen shot of the package being delivered and signed from Royal Mail's website. Then the case was in my favour. BUT, some days after I receive a notification that the case is on the buyer's side and that the case is CLOSED, so I could not further respond and provide even more proof that I was being scammed. So now I have a negative balance of £550 because someone gave me another shipping address, and hence scammed me. I thoroughly doubt paypal's seller protection in this case.
... View more