So, I was a mug and bought a too good to be true item on ebay.es. I thought it might be OK, as it was covered by the eBay guarantee. After half an hour I felt doubtful and cancelled the order. Next I heard was the order couldn't be cancelled as the seller had shipped, and here was the link to my shipping info. I click the link, just said item shipped, no shipping info. Click on the seller's name to ask for shipping info, account no longer exists. Click on the item, listing has been taken down. Get the sellers email from the PP payment, immediately comes back as undeliverable. I open a case with eBay and PayPal straight away to alert them, hoping one of the two might be able to stop the transaction going through. Ebay closes the case because I also alerted Paypal. Paypal closed it too, I am not sure why. I then had no other choice but to reverse the PP payment through my bank. Thought no more of it until a few days later when I get an email of PP saying they have charged my credit card because the bank payment did not go through. Now I am pretty mad by this time, I did all I could to alert them to a scam and no one seemed to care, they just charged my card without my permission instead. I have waited until the shipping time is up, and of course have not received anything, go to reopen, but I am unable to reopen the case on either eBay or Paypal, but I did manage to have a live chat with an eBay rep this morning who said it was not out of ebay's hands, but he would connect me with his colleague at PP. He called me on the phone and told me he was now connecting me. The phone rang twice, then it sounded like someone answered, and the line went dead. No one has called me back. Any suggestions? Feeling pretty fed up. The order was for an Xmas present for my mum who has been sick and I can't afford anything now. Landed here while looking for help. Hardly optimal, but maybe someone can help. I would rather not have the hassle of doing a chargeback, but if there is no way to contact reopen this scam case I don't really have a choice.
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