I bought a ebay item in the beginning of December last year the seller did not respond to any email so I opened a item not received case and till today no item arrived the case was closed automatically on Jan. 06 2020 the day before I sent a email to paypal please don't close it I have no internet for several days (11)due to a heavy snowstorm, the closed it anyway how I can reopen the case I called paypal and the agent told me I can't do anything about it.
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