I got an email from paypal that one of my buyers opened a case regarding a transaction that happened on Nov 2. The transaction was $100 and they received what they were paying for. I proceeded to email this person about it and they responded by saying that the dispute was an error and they received what they were paying for. So I asked them to cancel the dispute but they could not see it on their profile. Obviously I screenshotted all this correspondence and made sure the emails were visible because it is the email associated with the buyers paypal account.
I then responded to the claim and typed out everything that happened I also mentioned that I attached photos and I did. After I submitted the response though, I could not see the photos I uploaded and instead only see the text I put. I am concerned that paypal may not be able to see the photos since I can't pull them up in my case history. What should I do? I don't want to lose $100, especially when the buyer even admitted that they received what they paid for.
So I guess my question is: Are photos usually hidden from the buyer and seller after they have responded to a dispute? I swear I attached the photos but I can't find any files in the case history; only my typed explanation. Can paypal see them and we just can't? Is there a way that I could potentially lose this case?
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