This has just happened to me too. I have had to send a product back to the USA despite the fact that it was incorrectly described and poor quality. It has cost me the same cost as the original item. What I do not understand was why other buyers with the same issue with this company have not had to do so. All attempts at contact with customer services have illicited the same corporate response of return the item despite the cost; their only interest was telling me I need a tracking number to get a refund! I am yet To receive a direct response to any of my questions on return of my postage costs or why there hasn't been a consistent customer approach here. The only response via email has been an automated message I am very disappointed in the customer service.
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