Hi all, I purchased an item from EBay earlier today from what looked to be a genuine seller, with 100% feedback rating. However, a few minutes ago I received an email from EBay telling me: We’re writing to let you know that an unauthorised third party may have accessed the seller’s account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions: - If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Centre and choose, "I bought an item. I haven't received it yet." You can access the Resolution Centre by visiting: http://resolutioncentre.ebay.co.uk/ - If the transaction doesn't qualify for eBay’s protection, it may be because your payment isn't claimed by the seller or has been reversed. You can request an update on the status of the transaction by contacting the payment service provider. - If you haven't paid for your item, consider this transaction cancelled and do not send payment. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at: http://pages.ebay.co.uk/help/account/protecting.html Thanks, eBay I immediately checked whether the money had left my bank account and it had not, so I checked my PayPal and it said the transaction was pending and was unclaimed by the seller - fortunately I was able to cancel it. PayPal now tells me that my refund is pending - my questions are: should I message the seller to inform them what has happened, and will I also need to open a dispute or should I wait and see if the money appears in my account after a few days? Many thanks!
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