I have been stunned by the same. I ordered 3 items from China, 1 received was terrible quality, the other 2 never shipped. I asked for refund of the whole payment, PayPal refused and made me send the 1 item back, even though shipping for the item cost more than the price of the item. The seller claims they haven't received the item, and now PayPal is making me prove it was delivered to them, which I don't know how to do. Seems crazy that I can't get money for the 2 items I never received while the small item is being lost! Also they only cover max £15 shipping costs. I think they should get feedback that requiring customers to return items where shipping costs more than the item is a ridiculous policy, and doesn't favour sellers or buyers, and serves no sensible purpose. I was warned about PayPal being a bad service provider in case of disputes, now I can see why
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