Exactly the same problem with the same item. Paypal told me to return it and when I queried the cost, they informed me of the 'Return it on Us' service where they will pay upto £15 in the UK. UPS, FedEx etc were all much more expensive but, Royal Mail did a International Track and Signature service for £12.90. I received this back within a few days from Paypal. The item was returned and signed for but the company would not reply to Paypal's emails to them so today, Paypal have told me that I will be reimbursed for the item. The key to getting your moneyback is to find a postal service at a reasonable cost which tracks the item and not use a courier.
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