@Manny171 You in the United States? Yes. were you on the phone (APP)? Yes. or on a (COMPUTER)? when trying to do anything with Paypal. Yes. were you on a Fast internet? 200+mbps or on a phone internet provider? No, but I have a Galaxy S9 w/ 4G LTE (3 bars) so that wouldn't have been a factor anyway. Terrible experience. I am used to systematically eliminating methods that waste my time.
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I really hope this feedback finds its way to someone who takes it seriously, since I am actually upset enough to write to you. I haven't used Paypal for anything in years because it has been a terrible experience every time. A few things to work on: -Website security checks interrupt half of what you try to do, then you have to re-enter info, then get another security check. -Updating phone number took me 20 mins and a call. (which is even worse on Venmo, FYI) -Automated call system is trying to minimize workload on your call center so heavily it's essentially useless. -Automated call system does nothing but verify account balance instead of actually help with account issues. -Customer Support was unable to manually add account link even after I gave full bank info to the automated system. PS: I have held CIO, PM, SaaS QA, and ITS positions, take this as free feedback that you'd normally have to pay over 200/hr for. So annoyed. Fire your Customer Experience execs. PSS: Couldn't even get the "Send Email" button on your Contact Us form to work. TERRIBLE.
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