I'm having the exact problem right now! This whole site just brings you in circles, and it is beyond frustrating! Paypal, if you require your customers to verify their identities (that part can be easily uploaded), then upload more documents to verify invoices, then provide an uploader for that! Don't respond with saying we should call you or reach out to you personally, as I had done that and there is still no resolution. YOU ARE HOLDING MY MONEY HOSTAGE WHILE NOT PROVIDING A RESOLUTION TO GIVE IT BACK TO ME. Calling your phone number each time results up to 30 minutes of wait time, and then you send me an email with "resolutions steps" that is outdated as half of the steps of instructions doesn't even apply to your website! THIS IS THE WORST GATEWAY I'VE USED AND WILL BE DISCONTINUING THIS SERVICE ON MY STORE WHEN I GET MY MONEY BACK.
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