We have quite alot of recurring payments that starts with a set up fee. Problem is that if the setup fee did not go through (say, a problem with the buyer account) PayPal does not notify on this event . If the recurring payment does not go through , we do get a "Payment skipped" notification which we have a lot of issues with, but I posted on that on a different post but for the setup fee we do not get any notification at all why is that - are we doing something wrong ? Moreover, sometimes when I go into such payment and click on "Collect" it actually charge the customer but in most cases it just doesn't work. This force us to check EVERY new subscriber on his setup fee ! I just don't get it why do we not get notified on such event ?
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My business have hundreds of recurring payments . I have payment skipped event on a daily basis Unfortunately the customer does not get any email regarding the problem he have which is quite bad implementation from PayPal prespective but moreover, I can't really capture those events via the API (at least I don't know how) . Usually I send them an email manually and close their accounts if the payment did not go through after the next attempt (5 days) however I would like to do it automatically it's really a hassle to do it on a daily basis . to summerize , 1. PayPal team, if you read this - please send an email to the customer when his payment did not go through 2. If anyone knows how to capture this event using the API I would appreciate if you can share how to do it ?
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