I also ordered a coat on that website. It arrived a coule of weeks later, but as I wanted to return it, I faced the same problem as you: they don't reply to my emails. On the site they say you have to email them in order to get the return address and further information, but there was no reply so far and the return time (15 days) is running out. So maybe you are still going to get your order, but I'm worried that there is no chance of returning, or like in your case, cancelling.
... View more