Hi, hope somebody can help.
I have sold a computer LED monitor via E-Bay and charged £8.99 for postage. I had to send by Friday 2nd November. However on the 2nd, When I went to complete the courier booking, I found that most couriers do not cover for damage for this item, only loss. I have explained this to the buyer on the 2nd (They are an I.T company) and only heard back from them today. I have since found one service which will cover both for loss and damage but will cost twice as much.
I have stated that I will cover the extra cost for standard loss service of £13.99 vs the £8.99 they paid if they accept responsibility should the worst happen, or that they can pay the extra for full coverage, or I will refund.
They now say 'just send it and if it gets damaged I'll make a claim with Paypal or E-Bay', which is dubious practice in the least in my opinion.
Any advice on this situation, as I have over 1500 very favourable feedback at 100% and don't want this buyer to cause problems, which sounds likely.
Thank you.
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