I have an issue with a missing delivery.
Sold something on a Thursday, posted on Friday and Royal Mail tracking shows delivered on the Monday. Buyer is claiming not received, not with a neighbour and not left in a safe place. They have now sent me a refund request rather than opening a case which only gives me the option to update tracking, refund them or contact them.
I uploaded tracking at the point I marked as dispatched and it states "delivery recorded" in the item history.
I've also already been in contact with the buyer, provided pictures of the tracking receipt etc and confirmed I have spoken to Royal Mail who have advised they will raise an investigation but I'm not sure if anything will come of that.
I'm reluctant to refund as I don't want to lose out when I have posted to the correct address (confirmed by the buyer) and have tracking to prove it, but I don't want to risk getting negative feedback when I've done everything correctly.
Any ideas?!
... View more