Hello,
I decided to write to the community after trying all possible solutions for my problem with no avail....
On 7/10 I ordered a smartwatch on eBay from a seller based in China. Shortly after I placed my order, the seller cancelled the sale without ever refunding the money. They did actually send a tracking number however.
As the sale was cancelled by the seller themselves with no refund, I opened a case with PayPal for an item that ‘’was not been received’’. Paypal eventually closed that case based upon tracking info provided by the seller but the only thing I ended up receiving was an empty envelope with a plastic toy ring inside!
Due to PayPal closing the case, eBay have been unable to reverse payment despite their decision being on my favour. I have spoken to 3 operators, an account specialist and a supervisor so far who reassured me that despite their decision they can’t proceed and directed me to Paypal. However, I’ve been trying to contact Paypal and explain the issue via the official complaints form but all I receive is automated replies and pre-configured messages! It's worth to be noted that the seller has since been suspended from eBay for fraud having scammed hundreds of others.
I have obviously been scammed and cannot open a case for an ‘’item not as described’’ due to the previous case being closed based on tracking info. There is no option to upload evidence anywhere. This is more than obvious it's a system limitation here that's leading me to lose my money!
I can provide photos where one can clearly see the envelope I received with the tracking number, my details (name, address) as well as its weight and value (just 8 grams and $4 !) while I should have received a smartwatch in a box weighing around 400 grams!
I have also video footage of me and my partner opening the envelope for evidence and transparency. However, there is no form or way to upload this info anywhere.
I would appreciate it if anyone could point me to the right direction of what to do. I'm desperate.
This is a total disappointment and have lost faith in both eBay & Paypal after this...
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