I was recently frustrated by name change of pay pal account.
When I signed up, I did not use my legal name. While I was trying to change it, I even cannot choose the right option.
If I chose
"Change Legal Name"
->Personal name change (incorrect at sign up or minor name change)
->Is this a minor typographical change? (for example, changing Smiith to Smith): No
goes back to account Profile page. Nothing happened.
So I had to choose the following option to raise the request:
"Change Legal Name"
->Personal name change (marriage, divorce, legal) -> then document upload option will appear.
> then document upload option will appear.
While pay pal responded that they did not receive the document and they could not change my name.
Today, I called pay pal and the customer service answered HQ will review my document and provide the feedback.
Is there another alternative way to change the name?
Currently, my account is locked and I have around 1K fund is in on-hold status. So Close and re-open might not be an option.
BTW: Pay pal locked my account to ask me to validate my address. I uploaded my water bill and driving license. while the name on bill and driving license does not match my account name in pay pal.
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